(Senior) Technical Services Manager (Storage Solutions) - IT Infrastructure & Operations

Responsibilities

1. Daily Storage & Backup Operations

• Lead and support the daily operations of storage and backup environments.
• Monitor system performance, ensure daily backups are completed successfully, and assist with data recovery requests.
• Help troubleshoot technical issues and maintain accurate technical documentation.

2. System Support & Maintenance

• Follow standard IT procedures for incident, problem, and change management.
• Support the 24/7 operations of critical IT services (may include occasional on-call duties).
• Lead and assist in the setup, maintenance, and retirement of storage hardware and software.

3. Project Support

• Participate in IT projects, such as system upgrades, cloud migrations, and new platform deployments.
• Lead and assist with disaster recovery testing and ensure systems meet basic security and compliance standards.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3 - 5 years of experience in IT infrastructure, system administration, storage, or backups related.
• Basic hands-on experience or familiarity with storage and backup tools.
• Relevant certification(s) is / are a plus, but not mandatory
• Good understanding of enterprise storage (SAN/NAS) and backup/recovery concepts.
• Strong problem-solving skills and a willingness to learn new technologies.
• Ability to follow security, compliance, and regulatory guidelines.
• Good communication skills and the ability to work well within a team.
• Fluent in English and Chinese (Cantonese & Mandarin) required