Senior Duty Manager / Duty Manager

Hong Kong Parkview

Hong Kong Parkview is inviting high calibre applicants for the following position:-

Senior Duty Manager / Duty Manager

Responsibilities:

• To represent management and take charge of situations and make necessary decisions in the absence of the Department heads.
• To provide and ensure efficient and quality front line guest services at all times.
• To maintain smooth relationships between management and guests, resolve problems arising from guests’ complaints and attend inquiries with dispatch and report all guest complaints, compliments, and suggestions to the management.
• To handle complaints which result in both satisfaction of the guests and protection of the Hong Kong Parkview interest.
• To maintain comments and complaints relating to service standards and take any necessary action to achieve the highest level of hospitality service.

Requirements:

• Degree or Diploma holder in Hospitality Management or related discipline
• A minimum of five years hotel operations experience with at least two years in supervisory level, preferably in Front Desk or Guest Services areas
• Good command in English, Cantonese and Mandarin with strong interpersonal and communication skills
• Strong analytical skill and can work independently under pressure
• Cheerful, friendly and customer oriented
• Knowledge of Property Management System – Opera
• Candidate with less experience would be considered as Assistant Duty Manager