Assistant Restaurant Manager - Ponentino (Italian Restaurant)

At the moment, we are looking for an Assistant Restaurant Manager to join our professional team at The Royal Garden Kowloon East. 

In this role, you will elevate our guest experience through authentic storytelling, drive operational excellence, and mentor a high-performing team to achieve business goals.

Job Responsibilities:

• Guest Engagement & Storytelling: Create memorable dining experiences by sharing authentic stories about dishes, wines, and culinary philosophy.
• Build rapport with guests to foster brand loyalty, drive repeat visits, and handle feedback or issues promptly during service and events.
• Drive upselling initiatives across all food and beverage categories to consistently exceed revenue targets.
• Train, mentor, and coach team members on upselling techniques and operational best practices, tracking performance through KPIs.
• Coordinate day-to-day restaurant workflows to ensure smooth service, high guest satisfaction, and optimized profitability.
• Enforce Standard Operating Procedures and strictly monitor food and beverage usage to minimize wastage.
• Anticipate changing market demands and culinary trends, recommending operational adjustments to maintain a competitive edge.

Job Requirements:

• Minimum of 6 years of relevant F&B experience, including proven supervisory experience in restaurant or hotel operation or an equivalent combination of education and experience
• Excellent communication and interpersonal skills, guest service orientated, with good command of Cantonese, English and Mandarin
• Strong leadership, problem-solving, organizational, and team-motivating abilities.