Customer Services Officer

Responsibilities:

Deliver quality service on complaints handling

Conduct complaint investigations and prepare necessary reports

Provide administrative support to the Customer Services Team

Requirements:

Form 6 or above desired

1-2 years’ hand-on experience in customer service or complaints handling, fresh graduate will also be considered

Pleasant and patient in handling complaints

Excellent telephone manner and verbal communication skills

Good command of written and spoken English and Chinese; knowledge in Mandarin will be an advantage

Good knowledge in Ms Office including Word, Excel, PowerPoint and Chinese word-processing

Candidates with less experience will also be considered as Assistant Customer Services Officer