Customer Service Officer – Experience Center

Responsibilities:

• Guide and provide support to customers to use e-banking App in experience center
• Handle customer enquiries, feedback and complaints with professional customer service which meet the required quality standard
• Achieve all objectives set by Management from time to time
• Support marketing campaigns enquiries and business referrals
• Ensure center operations are in compliance with the Bank's policies, procedures, and regulatory guidelines
• Plan and execute on-site events and seminars to raise brand awareness to both current and potential customers
• Handle ad-hoc projects as assigned

Requirements:

• Associate degree holders or above with at least 1 years of working experience in banking / finance / customer service / marketing industry
• Strong customer service and communication skills, proactive, self-motivated, strong team players
• Able to work independently and under pressure
• Native or fluent Cantonese (mandatory), proficiency in both spoken and written English and Mandarin
• Proficient in PC applications including Excel, Word and Chinese Word Processing
• Shift duty is required including weekdays, weekends & public holidays
• Candidate with less experience will be considered as junior post or part-time basis.