Operations Officer

Job Responsibilities

• Perform customer account opening and maintenance and support document scanning on verification system
• Handle loan operations, including drawdown, loan rollover, and other lending procedures
• Handle customer instruction, including Time deposit setup and maintenance
• Responsible for AML name screening and CDD process, including contract customer
• Conduct periodic account review and follow up actions on exceptional cases
• Review and update the operational guidelines and manuals in accordance with legal, regulatory and internal requirements
• Handle customer enquiries and requests

Job Requirements

• University degree in Business Administration or related disciplines
• Minimum 1 year of working experience is preferred
• Pleasant personality with good interpersonal and communication skills
• Attentive to details and strong analytical skills
• Proficiency in Microsoft Office e.g. MS Word, PowerPoint, Excel and Chinese Word Processing
• Good command of verbal and written English and Chinese including Putonghua