Guest Services Agent 賓客服務員

What will you do?

• Process all check-in and check-out procedures in an effective and efficient way
• Provide quality service and handle guests’ enquiries & complaints
• Achieve the high level of guest’s satisfaction with courteous and friendly manner
• Ensure the cross-departmental communication in order to handle both guest and operational issues effectively
• Handle other daily departmental operation issues

What do we seek in you?

• Diploma or above in Hospitality Management or related disciplines
• Service-oriented with sound knowledge in Front Office Operation
• Self-motivated, independent, strong interpersonal and communications skills
• Good command of both written and spoken Cantonese, English and Mandarin
• Required to work the overnight shift

*Candidates with more experience will be considered as Senior Guest Services Agent.

Regardless of the role you play, we seek individuals who resonate with the following values - we depend on you to deliver our promises to our guests and stakeholders:

• Proactive – anticipate and act
• Authentic – connect genuinely
• Heartfelt – understand, answer with care and kindness
• Committed to Positive Impact – drive meaningful change