Head of Product Development and Channels, Transaction Banking (HK, Macau)

Job Overview

We are seeking a dynamic and experienced Head of Product Development and Channels, Transaction Banking to lead our Trade Finance, Cash Management, and Digital Channel businesses. This role is responsible for driving product strategy, commercialization, and business growth while ensuring seamless client delivery across the transaction banking value chain.

The successful candidate will oversee the development and management of transaction banking products and digital channels, including e-Banking, Host-to-Host (H2H), APIs, and SWIFT FileAct.

The role requires close collaboration with Sales, Operations, Technology, and other stakeholders to deliver a differentiated client experience, enhance operational efficiency, and drive sustainable revenue growth.

The ideal candidate will possess strong leadership skills, deep transaction banking expertise, and a passion for leveraging technology and innovation to deliver client-centric solutions.

What you will be doing:

• Lead the strategy, development, and management of Trade Finance and Cash Management products, ensuring alignment with client needs, market opportunities, and regulatory requirements.

• Define and execute the business strategy for digital channels, including e-Banking, H2H, APIs, and SWIFT FileAct, to drive client adoption, utilization, and revenue growth.

• Drive product commercialization and business growth through innovative solutions, market expansion, and effective go-to-market strategies.

• Manage and mentor a team of product managers and channel specialists, fostering a collaborative, high-performance, and client-centric culture.

• Conduct market research and competitor analysis to identify emerging trends, opportunities, and threats within the transaction banking landscape.

• Collaborate closely with Sales, Relationship Managers, and business partners to identify client needs and develop tailored transaction banking solutions.

• Provide subject matter expertise and training to Relationship Managers and business partners on transaction banking products and capabilities.

• Design and execute commercialization campaigns to acquire new clients and deepen product penetration among existing relationships.

• Partner with Technology, Operations, and functional teams to ensure seamless integration of products and channels and to drive innovation in client service delivery.

• Oversee the end-to-end client journey from solution design and onboarding through implementation, adoption, and ongoing optimization to ensure successful delivery and client satisfaction.

• Drive continuous enhancement of service quality, client experience, and operating efficiency across transaction banking products and channels.

• Establish effective governance and controls to ensure all products and channels comply with regulatory requirements, internal policies, and risk management frameworks.

• Support strategic initiatives to strengthen onboarding, implementation, service delivery, and client engagement capabilities across the transaction banking franchise.

• Build strong partnerships with internal stakeholders across business, operations, technology, risk, compliance, and finance functions to ensure successful execution of business objectives.

What we are looking for:

• Bachelor's degree in Finance, Business, Information Technology, Computer Science, or a related discipline.

• Minimum 15 years of experience in Transaction Banking, with strong expertise in Trade Finance and Cash Management.

• Proven experience in transaction banking product management, product development, and commercialization.

• Strong understanding of digital banking channels, including e-Banking, H2H, APIs, and SWIFT FileAct.

• Demonstrated success in leading cross-functional teams and managing complex strategic initiatives.

• Strong knowledge of transaction banking operating models, including client onboarding, implementation, service delivery, and post-sales support processes.

• Experience managing end-to-end product lifecycles, from solution design and sales support through implementation, client adoption, and ongoing enhancement.

• Ability to collaborate effectively across Product, Sales, Operations, Technology, Risk, and Compliance functions to drive successful client outcomes.

• Experience in managing teams responsible for client delivery, implementation, service excellence, or related transaction banking functions will be an advantage.

• Excellent analytical, communication, presentation, and interpersonal skills.

• Strong commercial acumen and ability to identify growth opportunities and drive revenue generation.

• Comfortable managing multiple priorities in a fast-paced and evolving environment.

• Experience working within a technology-enabled banking environment and driving digital transformation initiatives.

• Familiarity with emerging technologies and evolving trends within the financial services sector.

• Strong interpersonal and problem-solving skills, with the ability to innovate, develop, and enhance products and services.

• Comfortable engaging with senior stakeholders, clients, regulators, and business partners.

• Sound understanding of the regulatory environment and the ability to translate regulatory developments into business opportunities.

• Keen interest in industry developments, competitive dynamics, and emerging threats to traditional banking models.

• Strong analytical mindset with the ability to exercise sound judgment, develop compelling business cases, and execute strategic initiatives through effective planning and governance.