Senior Project Manager, Process Re-engineering - Organization & Productivity Management

Position Summary

The incumbent will be responsible for assisting the Senior Manager & Section Head to lead and drive initiatives, plan, organize, identify and deliver improvement initiatives related to productivity, cost efficiency and service quality. They will ensure that projects are properly scoped and chartered and collaborate with the project teams and relevant stakeholders to deliver expected outcome.

Responsibilities

• Optimize the processes under review to realise and achieve efficiency gain and/or cost savings and report the same to the relevant parties as appropriate
• Optimize the bank’s resources to enhance productivity and scalability for continuous growth and adopt technologies together with mindset change to uplift end-to-end processes to improve customer experience
• Identify and direct process efficiency initiatives in all functional areas, work with the process owners to conduct detailed study, devise implementation strategies and facilitate implementation
• Collaborate with other functions, serving as an expert resource for the process methodology domain, bringing forth opportunities to better the business and influencing decisions regarding process changes
• Manage the progress and report the benefits of the projects and ensure the quality, timeliness, accuracy of the project deliverables
• Perform or assist in problem resolution, recommend alternative techniques and provide training/guidance related to primary areas of responsibility
• Oversee process improvement projects including project planning, resource allocation and project leadership
• Identify and institutionalize processes, tools, and methodologies which enable and maintain the long-term success of operation excellence
• Understand and institutionalize Lean methodologies for process improvement
• Plan and organize resources for project in the Organization & Productivity Management Department

Requirements

• University graduate and/or holder of professional qualification of banking; TQM; business management, organizational development, re-engineering and productivity, and/or relevant disciplines
• Minimum of 8 years' relevant experience in process re-engineering, program management, stakeholder engagement, etc., with ideally at least 3-4 years in banking industry
• Knowledge in Six Sigma and Lean Concept, Six Sigma Green Belt certification or Lean Certification preferred; HKIB qualification would also be advantageous
• Proven success in managing projects of productivity and service quality improvement
• Ability to think independently, maintain a professional demeanor, and a willingness to work in a collaborative environment
• Must be detail-oriented, have the ability to work according to schedules and work plans, willingness to ask good questions and request help as needed
• Strong written and oral communication skills in both English and Chinese
• Must be willing to take initiative, be proactive on engagements, and be decisive
• Ability to adjust to shifting priorities
• Comfortable to present information to large groups of people, facilitating meetings, and leading group discussions
• Ability to analyze large sets of data and communicate findings to others
• Proficient in Microsoft Office Suite (PowerPoint, Visio, Word, Excel, and Project)
• Excellent analytical, organizational, and project management skills
• Strong stakeholder management skills and ability enhance customer satisfaction and collaborate on cross-division levels