Guest Relations Officer (Loyalty Services)

We are now inviting highly motivated and outgoing individuals to join our team:

Major Responsibilities:

• Perform Front Office operations in a timely and professional manner
• Provide a warm, welcoming and personalized experiences to all guests
• Ensure that all guest enquiries and requests are attended to in a helpful and professional manner
• Assist Marriott Bonvoy members' check-in and check-out at Priority Counter
• Actively promote the services, facilities and standards of the Hotel at every opportunity, and uphold its image at all times

Requirements:

• 1 year’ relevant experience in similar capacity
• Higher Diploma or above in Hospitality or relevant discipline
• Excellent command of English, Mandarin and Cantonese
• Excellent customer services interpersonal skills
• Guest Oriented, detail-minded and a team player