Captain - Room Service

Mandarin Oriental The Landmark, Hong Kong is looking for  Captain to join our Room Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at Mandarin Oriental The Landmark, Hong Kong within Room Service Department in Hong Kong, the Captain is responsible for maintaining and upholding corporate standards at all times. Captain reports to the Room Service Manager.

As Captain, you will be responsible for the following duties:

• Handle tray and trolley set up according to hotel’s standards
• Deliver food & beverage items and amenities to guest rooms in a timely manner
• Ensure high satisfaction level by checking products quality and obtaining guests’ feedback
• Communicate with Superior for any guests’ complaints and comments
• Ensure high level of customer satisfaction by being attentive to guests’ needs and response timely throughout the dining experience
• A willingness to work shifts, including overnight duties, to ensure our guests receive outstanding service at all hours.
• Perform any other duties as required by your department head from time to time.

As Captain, we expect from you:

• Relevant experience in F&B or hotel industry
• Experience in Room Service or sizeable hotels is an advantage
• Good time management, service-orientated and able to work independently
• A team player with good communication and interpersonal skills
• Proficient in Cantonese and English. Mandarin is an advantage.