Prime Services Business Account Manager

Job Summary

Embark on a rewarding career as a Prime Services Business Account Manager at Standard Chartered, a role integral to the Client Solutions team dedicated to fostering exceptional client experiences within our Prime Services division. This position is strategically positioned to manage comprehensive client relationships from post-sales through onboarding, ongoing support, and proactive stakeholder communication. By working closely with front office teams and operational units, you will ensure that service delivery is seamless, efficient, and responsive to the evolving needs of clients.

The ideal candidate thrives in a dynamic and collaborative environment, consistently demonstrating meticulous attention to detail, a passion for service excellence, and an aptitude for strategic partnership. Your contributions will directly impact the delivery of trusted, integrated services that support our clients' success, reinforcing Standard Chartered’s commitment to integrity, innovation, and diversity within the global financial landscape.

As part of our team, you will engage with a global network spanning multiple markets and operational footprints, playing a critical role in maintaining our reputation as a leading institution that values equitable, inclusive recruitment and supports every individual's unique needs and contributions.

Job Responsibilities

•    Act as the primary point of contact for Prime Services clients, fostering long-term relationships by ensuring client satisfaction and seamless service delivery
•    Individuals in this team will support the Prime Services business and clients through effective transition from sales prospect/mandate to client go-live. Post go-live they will perform the role of the dedicated Business
•    Account Manager for their allocated clients.
•    Integrate a comprehensive understanding of Standard Chartered’s strategic goals to coordinate client service efforts with Sales and Product divisions, creating synergy and amplifying value for corporate objectives.
•    Lead initiatives to streamline workflows, promoting efficiency through automation, process redesign, and best practices that support business-as-usual activities.
•    Collaborate intensively with technology and project management teams to influence product development and implementation tailored to specific client needs and market demands.
•    Facilitate seamless transitions of product initiatives from inception through design, deployment, and operational integration, leveraging cross-functional relationships to ensure successful outcomes.
•    Provide day to day support of clients’ trading activities and monitor credit limits
•    Communicate impact of financial market regulation to clients and collaborate with internal teams to provide solutions
•    Serve as the internal advocate for clients, championing enhancements that improve overall client experience and satisfaction, whilst balancing against operational risk
•    Work with regional and global teams to facilitate a “follow the sun” model
•    Work with the Prime Services business and technology/project teams on new product offerings
•    Coordinate rapid responses to client inquiries and escalations through cross-departmental collaboration with IT, credit, legal, and operational teams.
 

Key Stakeholders
•    Sales, Risk, Product, Implementation, Legal
•    Credit Risk teams
•    XVA team
•    Operations teams

Job Requirements

•    Native or bilingual Japanese Proficiency, requires the ability to discuss technical or business topics and high level client management
•    6+ years of experience in Prime Brokerage, Client Relationship Management, or Financial Markets Operations
•    Knowledge of Prime Services offerings, including clearing, custody, margining, and financing is strongly preferred
•    Experience working with hedge funds, asset managers, or institutional clients is highly advantageous
•    Proven expertise in Foreign Exchange and Interest Rate products pertinent to Prime Services
•    Extensive experience in managing business accounts or client services within financial services, with a strong understanding of Foreign Exchange Prime Brokerage or OTC Clearing environments
•    Excellent communication and interpersonal skills, capable of building rapport across diverse teams and client segments
•    Proven ability to manage complex client interactions and resolve escalations efficiently and professionally
•    Proven ability to manage multiple projects and stakeholders in a time-sensitive environment.
•    Proficiency in evaluating portfolio data for margin and fee analysis to support client servicing strategies
•    A proactive approach to continuous personal development and learning within a dynamic financial services context
•    Bachelor’s degree in Finance, Economics, Business, or a related field

Role Specific Technical Competencies
•    Client Relationship Management
•    Prime Services Product Knowledge
•    Stakeholder Management 
•    Japanese Language Proficiency