Credit Control Assistant (Personal Loan & Credit Card)

Responsibilities

• Perform collection duties on delinquent accounts
• Contact customer and handle billing or overdue repayment with appropriate manner
• Negotiate with borrower for repayment schedule
• Handle enquiries related to collection matters
• Perform daily duties in compliance with the internal code of conduct and external regulations

Requirements

• Form 5 / DSE graduates or above
• At least 1 year of debt collection experience in banks or financial company is preferable
• Working experience in customer services / telemarketing is an advantage
• Fluent in spoken and written English and Cantonese
• Proficient in MS applications including MS Word and Excel