Guest Relations Supervisor - Family Experience

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Island Shangri-La

About the Role

As a Guest Relations Supervisor - Family Experience, you will be providing personalized service to guests and ensure a smooth daily operation of the Family Lounge.

Key Responsibilities

• Oversee the daily operations of the Family Lounge, ensuring a seamless guest experience for our VIP and family guests.
• Manage guest arrivals, departures, F&B service and special arrangements to consistently exceed expectations and deliver memorable experiences.
• Monitor inventory levels and coordinate the ordering of supplies, materials, food and beverages as needed.
• Assist the Manager in preparing daily POS reports, attendance records, operational logs, and incident documentation etc.
• Perform any other duties as assigned by Management.

About You

• Higher Diploma or above in Hospitality Management or related disciplines.
• At least 3 years of relevant experience in Hotels/Clubhouses/Theme Parks, including 1 year in a supervisory role.
• Strong leadership, interpersonal, and guest service skills.
• Customer-oriented, outgoing, and self-motivated personality.
• Excellent command of spoken English, Cantonese, and Putonghua.