Customer Relations Officer (Customer Service Centre) - Contract Term

Responsibilities

Provide responsive, efficient, caring, and cost-effective customer service in relation to electricity supply applications, requests, and enquiries.

Follow up closely with customers to ensure timely responses and service delivery.

Proactively cross-sell and up-sell digital services and products to customers.

Deliver advisory services on electrical appliances in stores.

Actively promote Energy Efficiency and Conservation (EE&C) initiatives to customers at Customer Service Centres or designated locations.

Perform general centre operations, inventory management, and other administrative duties as required.

Requirements

HKCEE/ DSE or above, fresh graduates are welcome;

Prior Customer Service experience is highly preferred;

Customer-focused with positive working attitude, pleasant;

Good command of both spoken and written English and Chinese, Mandarin will also be an advantage

Chinese and English word processing.

Working Location:  Tai Po