Senior / Guest Service Agent (Pre-opening and opening)

A New Hotel at 2 Arbuthnot Road, Central
(41 guest rooms, 1 restaurant and 1 bar)

Responsibilities

• Be an ambassador of HGI Brighthearted Services to deliver full set front desk service to hotel guests;
• Ensure room guests to have prompt and courteous check in and check out services;
• Actively promote hotel service and facilities to maximize guest satisfaction and hotel revenue;
• Handles and record guests’ luggage in a safe and secure manner;
• Provide quality services and handle guests’ inquiries;
• Promote Hilton Honors Membership Program to guest

Requirements

• Diploma holder in Hospitality Management, Tourism or relevant disciplines;
• Detail-minded, service oriented with good communication skill;
• Proficiency in written and spoken English and Chinese. Knowledge of Putonghua would be an advantage;
• Knowledge with hotel property management system would be a plus;
• Fresh graduates who are excited to develop in hospitality industry will also be considered;
• Candidate with experience will be considered as Senior Guest Service Agent.