Guest Service Supervisor - Front Office (Pre-opening and opening)

We are Hilton! We are Hospitality!

A New Hotel at 2 Arbuthnot Road, Central

(41 guest rooms, 1 restaurant and 1 bar)

Responsibilities

• Be an ambassador of HGI Brighthearted Services to deliver full set front desk service to hotel guests;
• Acts as shift in-charge to monitor and provide assistance for front office, housekeeping and F&B operation
• Handle guests’ enquiries, complaints and carry out room inspection for VIP guests
• Manage emergent incidents during the assigned shift, ensure all cases are probably handled and reported;
• Acts as a coach to provide training to team members to maintain excellent guest service;
• Responsible for on-day room sales and night audit management

Requirements

• Diploma holder or above in Hospitality Management or relevant discipline with about 3 years relevant experiences;
• Mature, detail-minded, strong communication and management skills;
• Proficiency in written and spoken English and Chinese. Knowledge of Putonghua would be an advantage;