Call Centre Officer

KEY RESPONSIBILITIES

Handle customer inquiries via phone, email, live chat and social media platforms

Ensure customer feedback are effectively and efficiently resolved with courtesy

Fulfill daily operational tasks and documentation in accordance with Key Performance Index.

Attractive basic salary with performance bonus

PERSONAL SPECIFICATION

Excellent customer service attitude, Customer-oriented with good communication skills

Hard-working, punctual 

Well-organized, Independent and Self-initiated

 REQUIREMENTS

1-2 years’ experience at least in any segment of customer services, e-commerce experience will be added advantage

Native in Cantonese, Good Command of English and Mandarin

Customer-oriented with pleasant telephone manner

Hands on PC skills (Microsoft office, Internet etc.)

Immediately available is highly preferred.