Supervisor - All-day Dining

The Landmark Mandarin Oriental, Hong Kong is looking for a Supervisor to join our F&B Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at the The Landmark Mandarin Oriental, Hong Kong within F&B Division in Hong Kong, the Supervisor is responsible for supervising the day-to-day restaurant operation encompassing business level projection and promotional activities. Initiate training to enhance the consistency in service and standards. The Supervisor reports to the Food & Beverage Manager.

As Supervisor, you will be responsible for the following duties:

• Be in charge of the assigned section to ensure smooth operation
• Present and explain menu items to guests as well as making recommendations in a professional manner
• Take training responsibilities; encourage teamwork and act as role model
• Actively take part to provide feedbacks from guests and colleagues, helping the efficient communication between junior staff and management
• Ensure high level of customer satisfaction by being attentive to guests’ needs and response timely throughout the dining experience

As Supervisor, we expect from you:

• With 4 years’ experience in F&B or hotel industry
• Experience in French fine dining or Michelin-starred restaurants is preferred
• Passionate about delivering an exceptional F&B service
• Pleasant, presentable, service -oriented and good supervision skills
• A team player with strong communication and interpersonal skills
• Proficient in Cantonese and English. Mandarin is an advantage