Experience Center Operation Manager

Responsibilities:

• Implement business plans to achieve preset business objectives and goal

• Manage center resources, particularly with regard to the provision of quality customer service to build up bank’s image

• Mentor a high quality team with synergy, motivate staff to maximize individual KPI, conduct performance reviews and on-the-job training

• Ensure center operations are in compliance with the Bank's policies, procedures, and regulatory guidelines

• Guide and assist customers to use e-banking App for retail banking services

• Handle customer enquiries, feedback and complaints with professional customer service which meet the required quality standard

• Support marketing campaigns enquiries and business referrals

• Plan and execute on-site events and seminars to raise brand awareness to both current and potential customers

• Handle ad-hoc projects as assigned

Requirements:

• Associate degree holders or above with a minimum of 6 years working experience in banking / finance / customer service / marketing industry

• Proactive, mature, strong leadership skill, able to work independently and under pressure

• Strong customer service and communication skills, self-motivated, strong team players

• Native or fluent Cantonese (mandatory), proficiency in both spoken and written English and Mandarin

• Proficient in PC applications including Excel, Word and Chinese Word Processing

• Shift duty is required including weekdays, weekends & public holidays

• Candidate with less experience will be considered as junior post or part-time basis.