Guest Relations Officer

Responsibilities:

• Provide efficient and courteous service for hotel guests
• Handle guests’ enquiries and complaints, provide local information and activities to guests
• Ensure high level of guests’ satisfaction by maintaining long term and good relations with hotel guests
• Shift duty is required

Requirements:

• Degree/Diploma holder in Hospitality Management or other related discipline
• Minimum 1-2 years experience in Front Desk
• Service-oriented, pleasant personality
• Positive attitude and good customer service skills
• Good command of spoken English, Cantonese and Putonghua