Call Centre Officer - Full Time + Rotate Shifts (Kwai Fong)

Responsibilities:

Contact existing customers by phone to update their information (no cold calling required)

Provide the latest information to customers and strengthen customer relationships

Follow company policies and procedures, complete tasks in a timely manner, and strive to deliver excellent customer service

Requirements:

·         Candidates from retail or those looking for a career change are welcome

·         Strong telephone manner, communication skills, and a high standard of customer service

·         Self-motivated, proactive, and positive mindset

·         Fluent in Cantonese

·         HKCEE/DSE or above

·         Prior Customer Service experience is highly preferred

·         Proficient in Chinese/ English typing

We offer:

·         Attractive basic salary with monthly performance bonus

·         5.5 day work week shift

·         Flexible working hours

·         In-house Gym for employee use

·         Comprehensive customer service training

·         Marriage leave

·         Paternity leave

·         Career development

·         Medical coverage

·         Vibrant and all-inclusive work place

·         Equal opportunity Employer

Benefits:

·         New joiner bonus + KPI incentives + commission (subject to terms and conditions)

To learn more about Make The Right Call, please visit us www.maketherightcall.com
 

MAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates.  All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.

Company Overview

People First Always

Make The Right Call champions "People First." We optimize resources by empowering our people, believing effective management and teamwork drive success and excellence. Our vision: a unified Community built on Diversity, Equality, and Inclusiveness. We value each person's unique talents and idealism, nurtured by those around them. We are committed to fostering a more inclusive, collaborative environment for all. We believe that everyone possesses inherent talents and idealism, and that these qualities are nurtured by the people around us. Our goal is to cultivate a more inclusive environment within our community, encouraging diversity and collaboration.

About Make The Right Call

With over 21 years of experience, Make The Right Call - an award-winning Call Centre in the Customer Service, has solidified its reputation as the “Customer Service Game Changer” and a leader in Customer Experience. Through ongoing innovation, data security awareness, and enhanced Standard Operating Procedures, we adapt to ever-changing customer behaviors in today’s dynamic business environment. Operating 24/7, we serve as a seamless extension of your business. Our state-of-the-art call centre in Hong Kong boasts over 330 workstations and the ability to support 15+ Global languages, catering World Wide markets

Get to know us more at:

https://www.linkedin.com/company/make-the-right-call/

https://www.instagram.com/mtrc_hk