Manager to VP, Operational Process Management Specialist (Operations Mgt. Dept.)

CMB Wing Lung Bank Limited

Responsibilities:

1. Operational Process Management Framework

Provide professional operational solutions for various business lines, leading the design of standardized back-end operational processes (covering core business scenarios such as account management, payment clearing, loans, trade finance, treasury settlement, and wealth management settlement).
Spearhead the development of policies, process design, and risk assessments for new products within the operations division.

2. Cross-Department Collaboration & Operations Digitalization

Act as the primary operations stakeholder in core system projects (e.g., operational platforms, FPS faster payment system, trade finance platform, financial market platform, securities system, fund system).
Drive the implementation of automation tools (intelligent data input and verification powered by OCR, RPA and AI tools) in operational scenarios.
Collaborate with fintech teams to explore applications of API Banking and AIGC models in operations.

3. Risk Management & Regulatory Compliance

Design real-time risk control nodes embedded in business processes and formulate operational continuity plans to ensure compliance with evolving regulatory requirements.

4. Cross-Border Outsourcing Process Design & Collaboration

Lead outsourcing process design, including responsibility delineation between domestic headquarters and overseas units, SLA development, and cost-benefit analysis.
Coordinate cross-border outsourcing projects and drive system upgrades for CMB headquarters (monthly travel to cities like Shenzhen and Chengdu required during project periods: 1-2 trips/month, 1-3 days/trip).

Requirements:

Bachelor or Master’s degree in Fintech, Financial Engineering, Information Systems Management, or Business preferred. PMP certification is a plus.
5+ years of operational management experience in Hong Kong/china banks, with at least 2 end-to-end system migration or process re-engineering projects.
In-depth knowledge of Hong Kong payment clearing systems (SWIFT, FPS, CHATS), financial markets (stocks, bonds, funds, wealth products), and regulatory frameworks (AML, tax compliance, operational risk, business continuity management).
Actual experience of developing and applying OCR/RPA/AI tools is a must. (Please elaborate in details your project experience related to OCR/PRA/AI tools in CV.)
Systematic & Innovative Thinking: End-to-end process design expertise, ability to integrate fintech tools into process optimization, and translate business needs into actionable IT solutions.
Data-Driven Mindset: Proficiency in process data analysis and familiarity with Process Mining tools.
Fluent in Mandarin, Cantonese and English