Assistant Regent Experience Manager

YOUR DAY TO DAY

As Assistant Regent Experience Manager, you will play a key role in bringing our brand promise to life by leading the Regent Experience team with passion, precision, and genuine care.

• Support the Regent Experience manager in overseeing the daily operations of Regent Experience team, ensuring seamless guest journey from arrival to departure. With a strong focus on service excellence, you will continuously enhance the guest experience in line with our brand standard, anticipating needs and exceeding expectations at every touchpoint

• Actively engage with guests, creating meaningful connections and ensuring each interaction reflects warmth, professionalism, and attentiveness. You will confidently handle and resolve escalated guest concerns, using sound judgment and empathy, while proactively identifying and addressing potential service gaps through close monitoring of operational flow

• Oversee room reservations and inventory management, contribute to forecasting and reporting, and support the development of the rooms budget. Your attention to detail and analytical mindset will help optimize operational efficiency and drive performance.

• Inspire and guide Regent Experience team to deliver exceptional service. Through hands-on supervision, coaching, and continuous development, foster a culture of accountability, collaboration, and growth

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, or related field
• 5+ years’ related luxury experience
• Fluent in Cantonese and English, Putonghua is preferred