Guest Relations Executive

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Key Accountabilities:

• Provides guest services and administrative or operational support to ensure the best of the services will be delivered to all guests in a timely and most effective manner
• Ensures all pre-stay arrangements and carries out check in for assigned VIPs
• Performs Lobby duties, promotes goodwill of the hotel and provide operation support
• Responsible for the integrity, collection and maintenance of guest database

General Requirements:

• At least 1-2 years relevant guest service experience; hotel experience is preferred
• Excellent command of both spoken and written English; proficiency in Putonghua would be an advantage
• Knowledge of MS Office
• Prior knowledge of reports and database management will be an advantage
• Outgoing and pleasant personality
• Good interpersonal and communication skills

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

We foster a strong sense of team work, service and dedication that goes the extra mile. As a team member of The Peninsula Hong Kong, you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.