Concierge and Transportation Manager

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. 立即申請.

Essential Duties and Responsibilities

• Experienced in leading the concierge team in delivering exceptional concierge services, bell services, airport services and driveway services.
• Possess a high degree of familiarity in connection with hotel services and facilities, tours, transportation and restaurant recommendations.
• Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the establishment.
• Continuously strive for new thoughts and ideas to improve and strengthen the Concierge team, up-date standard operating procedures and implement them.
• Handle any guest problems or complaints in an understanding and hospitable manner and ensure they are resolved and followed through.
• At all times strive to represent Rosewood Hong Kong in most professional, courteous and efficient manner.

Requirements

• Degree or Higher Diploma in Hospitality or Tourism management is an advantage.
• Minimum 4-5 years’ relevant working experience in a sizeable luxury hotel, with at least 2 years in similar capacity.
• Active membership in Les Clefs d'Or is advantageous.
• Proficiency in English, Putonghua and Cantonese is essential.
• Proven managerial abilities in people management, strategic planning and problem solving.
• High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills.