RB&W CDD Assistant Manager - Hang Seng Bank (HK)

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If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth (RB&W) Non-Financial Risk – RB&W Business Risks and Resilience

We are currently seeking a high caliber professional to join our team as RB&W CDD Assistant Manager.
 

Principal responsibilities

• Support HASE RB&W local CDD workflows to mitigate customer financial crime risk in line with LoBP requirements and local management direction, reflecting evolving global/local typologies and risk appetite. This includes ad-hoc and periodic data extraction, plus review and remediation for Subjects of Interest.
• Cover BAU CDD delivery as the local CDD system SME, supporting change deployments and driving incident/issue identification, resolution, and remediation.
• Partner with key stakeholders (RB&W Business Units, Financial Crime Compliance, and onshore/offshore KYC operations) to support CDD execution, including quality calibration/monitoring, operational performance issue resolution, and MI reporting.
• Handle complex Retail EDD cases and deliver BRR-CDD centralised responsibilities, supporting ongoing regulatory actions and EDD remediation.

Requirements

• Degree-qualified (Business, Finance, Accounting, or Technology).
• 3+ years’ experience in financial services, ideally across regulatory, compliance, or operational risk roles.
• Solid AML and CDD knowledge within a Retail Banking and Wealth environment.
• Strong written and spoken English, with the ability to work through ambiguity and explain solutions to complex issues clearly.
• Data analysis skills are a plus (e.g., SQL, Excel macros/VBA).
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes