Guest Relations Associate

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. Apply Now.

Essential duties and responsibilities

• Provide our guests with ultra-luxury customer service striving to go the extra mile at all times by being intuitive, refined and engaging
• Conduct background search of our guests prior to arrival to ensure guest’s recognition
• Foster long-term relationship with VIPs, with the aim of building loyalty and encourage business across various outlets, room stay, and wellness
• Being the lobby ambassador as the primary point of contact for VIPs, assist with enquiries and reservations, liaise with different departments  
• Input and maintain the accuracy of the Database of Rosewood VIPs, with the aids of Opera and Seven Rooms
• Arrange and/or tailor-made amenities, when necessary, for Rosewood VIPs

Requirements

• Bachelor degree holder in hospitality management or equivalent
• Minimum 1-year relevant experience in a sizeable luxury hotel, including internships
• Passionate about a level of service that is personalized and anticipatory with a keen eye for detail
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Fluent spoken Cantonese, Mandarin & English is essential. Another language is an advantage
• Strong interpersonal and problem-solving abilities
• Able to multitask, handle pressure and coordinate between different departments
• Previous experience with Opera System is highly preferred
• Input and maintain the accuracy of the Database of Rosewood VIPs, with the aids of Opera and Seven Rooms
• Arrange and/or tailor-made amenities, when necessary, for Rosewood VIPs