Customer Services Representative/ Officer, Call Centre, Channel Management

Job Responsibilities

• Handle customer enquiries via omni-channel
• Provide correct information to customers promptly through relevant systems and applications
• Identify business opportunities and cross-sell the Bank’s products and services
• Close cooperation with branches / departments / teammates
• Solve minor complaints from customers, and handle simple administrative works
• Reflect customer feedbacks and suggest service improvements in terms of products, systems and daily workflow
• Shift duty may required

Job Requirements

• Post-secondary education or above with 1 year customer service experience in banking or investment industry
• Well-organized, punctual, polite and strong sense of responsibility
• Independent, customer oriented, patient, eager to learn and committed to deliver good quality services
• Passed in IIQE and HKSI is preferred
• Excellent written and spoken English and Cantonese, proficiency in Mandarin
• Good presentation and communication skills