Supervisor, Club House (Central Mid-levels)

Location: Central Mid-levels

What You'll Do / Responsibilities: 

• Provide quality services to residents in clubhouse 
• Ensure the customer services provided is up to service standard of the company 
• Plan and organize various recreational activities and events 
• Handle customer enquiries & complaints and cultivate harmonious relationship with residents 
• To coach our service staff to deliver exceptional customer services and provide assistance to them when required 

Who You’ll Work With 

• You will work with the property services and customer services team and external services providers to provide excellent services to all residents and guests. 

Who You Are 

Competencies: 

• Customer Oriented 
• Builds Teams 
• Develops Solutions 
• Personally Accountable 

Requirements: 

• Diploma holder in hospitality management or related disciplines 
• Minimum 2-3 years’ practical experience in club house or customer services field 
• Solid working experience in club house working environment is a must 
• Fluent in spoken and written English and Chinese (Cantonese and Mandarin) 
• Proficiency in MS Office 
• Effective communication and interpersonal skills 
• Pleasant personality with helpful, friendly, tactful, patient and proactive character