Duty Manager, Guest Relations (5-Day Work Week)

Job Summary

• Manage hotel emergency situations 
• Handle all guest requests and comments in an efficient and timely manner.
• Actively promote a caring environment for guests, associates and the business.

Job Requirements

• Diploma or above in hospitality management or related disciplines.
• Minimum of 3 year relevant experience in hotel front desk operation.
• Good customer services and communication skills.
• Pleasant, smart and presentable and supervisory skills.

Good command of spoken and written in English, Chinese and Mandarin.

Knowledge of Opera Systems is an advantage.