Guest Relations Officer

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Relations Officer, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Job Responsibilities

• Achieves the highest possible guest satisfaction to current and future guests through personal recognition and prompt cordial attention from arrival through departure
• Ensures IHG Loyalty Program members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service 
• Greets all guests at all times in a friendly & provide check-in and check-out services for guests in a professional manner.
• Attends to guest’s complaints, inquiries and requests.

Job Requirement

• Degree or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
• 2 years' experience in guest / customer service, or an equivalent combination of education and experience.
• Pleasant personality, customer-oriented with good communication and interpersonal skills.
• Fluent in both written and spoken English.
• Overnight allowance is entitled to overnight shift.
• Immediate available is highly preferred.
• Candidates with more experience will be considered as Senior Lobby Host.

Benefits

• 8-day off per month, 9 working hours per day 每月8天例假, 每天工作9小時
• 14-day Annual Leave 14日有薪年假
• Discretionary Bonus 酌情性花紅
• $1,600 monthly meal allowance 每月$1,600 膳食津貼
• Medical Insurance 醫療福利
• IHG Employee Room Benefit Programme IHG 酒店員工客房優惠計劃

We’ll reward all your hard work with a great salary and benefits – including pension scheme, healthcare support, dental health services, dining privileges, great room discount worldwide and superb training.