Customer Services Officer - Cityplaza

ABOUT THE TEAM

We are Makers.  Makers Required.

We are Makers — people who care deeply about shaping places where life, work and nature can flourish together. Grounded in our heritage and united by a culture of trust and respect, we dare to take on ambitious ideas and turn them into something real — thoughtfully, collaboratively, and with care for the communities we serve. Our people are at the heart of it all: free to be themselves, driven to make a difference, and inspired to create alongside others. Brick by brick, we build vibrant, inclusive spaces that stand the test of time — because real progress comes from people who choose to make it happen.

We are currently looking for a Customer Services Officer to join our Property Management Team at Cityplaza. Our team is specialized in providing quality customer services to our premium members and shoppers.

RESPONSIBILITIES

• Handle inquiries and complaints at the designated / information counter
• Provide operational support for the loyalty programme, and participate in various promotional activities
• Handle the membership related matters and manage the VIP concierge areas in organized ways

REQUIREMENTS

• HKDSE/ HKALE or above
• Minimum 1 year’s relevant experience in customer service & hospitality industry; Preferably with shopping mall experience
• Candidates with experience in serving premium members, working at and managing premium lounges will be a plus
• Builds strong customer relationships and delivers customer-centric solutions
• Develops and delivers communications that convey a clear understanding of the unique needs of different audiences
• Builds partnerships and works collaboratively with others to meet shared objective
• Proactive and pleasant personality
• Fluent in spoken English and Chinese, including Cantonese and Putonghua
• Basic computer skills such as Excel, Word, etc
• 5-day work with 9 hours daily, willing to work on a roster basis

BEHAVIOURAL COMPETENCIES

• Customer Focus
• Collaborates
• Communicates Effectively
• Drives for Result
• Being Resilient
• Demonstrates Self-Awareness
• Learning Agility