Customer Services Officer - Citygate

ABOUT THE TEAM

We are Makers.  Makers Required.

We are Makers — people who care deeply about shaping places where life, work and nature can flourish together. Grounded in our heritage and united by a culture of trust and respect, we dare to take on ambitious ideas and turn them into something real — thoughtfully, collaboratively, and with care for the communities we serve. Our people are at the heart of it all: free to be themselves, driven to make a difference, and inspired to create alongside others. Brick by brick, we build vibrant, inclusive spaces that stand the test of time — because real progress comes from people who choose to make it happen.

We are currently looking for a Customer Services Officer to join our Property Management Team at Citygate Outlets in Tung Chung. Our team is specialized in providing quality customer services to our premium members and shoppers.

RESPONSIBILITIES

• Offer quality customer services to shoppers and tourists at Citygate Outlets
• Handle inquiries and complaints at information counter
• Provide operation support for loyalty programme and participating in various promotional activities

REQUIREMENTS

• HKDSE/ HKALE or above
• Minimum 2 years’ relevant experience in customer service/ hospitality industry; Preferably with shopping mall experience
• Excellent communication and interpersonal skills
• Presentable, proactive and pleasant personality
• Build strong customer relationships and delivers customer-centric solutions
• Develop and deliver communications that convey a clear understanding of the unique needs of different audience
• Build partnerships and work collaboratively with others to meet shared objectives
• Fluent in spoken English and Chinese, including Cantonese and Putonghua
• 5-day work; Willing to work on roster basis

BEHAVIOURAL COMPETENCIES

• Customer Focus
• Collaborates
• Communicates Effectively
• Drives for Result
• Being Resilient
• Demonstrates Self-Awareness
• Learning Agility