Regent Experience Manager - Club

Imagine orchestrating world-class luxury and bespoke experiences from an exclusive, residential-style sanctuary perched above Hong Kong’s iconic skyline. We invite you to step into the role of Regent Experience Manager - Club where your operational precision, culinary eye, and passion for elite service will redefine the guest experience for our most discerning global travelers and IHG members.

We are not looking for a seasoned, hands-on curator who is able to bridge the gap between seamless logistics and genuine human connection. Leading a dedicated service team, you will have the autonomy to drive service standards, collaborate on daily menus, and foster a culture of intuitive, unscripted luxury.

YOUR DAY TO DAY

• Own the Operation: Drive the day-to-day management of the Regent Club, ensuring a flawless, premium environment that feels like a private haven.
• Empower & Mentor: Equip, train, and inspire a multi-disciplinary service team, ensuring they have the resources and direction to consistently exceed luxury benchmarks.
• Cultivate Elite Loyalty: Act as the ultimate brand ambassador. Build deep, lasting relationships with VIP guests and IHG members by delivering personalized, intuitive service.
• Curate the Gastronomy: Partner directly with the culinary team to design daily club menus and food presentations, maintaining strict control over service and quality.
• Deliver Local Insight: Guide the team in providing highly tailored, sophisticated concierge recommendations regarding Hong Kong’s finest dining, arts, and exclusive events.
• Drive Efficiency & Innovation: Maintain sharp, cross-departmental communication across the hotel while proactively introducing cost-effective, high-impact enhancements to the guest journey.

REQUIRED SKILLS & EXPERIENCE

• 4+ years of luxury hospitality or premium private club experience, including at least 2 years in a dedicated lounge management or premium guest relations leadership role.
• Degree or Higher Diploma in Hotel Management, Culinary Arts, or a related discipline.
• A grounded, strategic manager who leads by example. You possess an uncompromising eye for luxury detail, excellent problem-solving skills under pressure, and a warm, approachable demeanor.
• Exceptional communication and interpersonal skills. Fluency in English & Putonghua is essential; proficiency in Cantonese is highly preferred to connect with our local clientele.