Supervisor / Captain / Server - Room Service

Mandarin Oriental The Landmark, Hong Kong is looking for Supervisor / Captain / Server to join our Room Service team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at Mandarin Oriental The Landmark, Hong Kong within Room Service Department in Hong Kong, the Supervisor / Captain / Server are responsible for maintaining and upholding corporate standards at all times. Supervisor / Captain / Server report to the Room Service Manager.

As Supervisor / Captain / Server, you will be responsible for the following duties:

• Handle tray and trolley set up according to hotel’s standards
• Deliver food & beverage items and amenities to guest rooms in a timely manner
• Ensure high satisfaction level by checking products quality and obtaining guests’ feedback
• Communicate with Superior for any guests’ complaints and comments
• Ensure high level of customer satisfaction by being attentive to guests’ needs and response timely throughout the dining experience
• Perform any other duties as required by your department head from time to time.

As Supervisor / Captain / Server, we expect from you:

• Relevant experience in F&B or hotel industry
• Experience in Room Service or sizeable hotels is an advantage
• Good time management, service-orientated and able to work independently
• A team player with good communication and interpersonal skills
• Proficient in Cantonese and English. Mandarin is an advantage.