AVP, Customer Onboarding & Servicing, Business Banking - Hang Seng Bank (HK)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking
Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.
For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
We are currently seeking a high caliber professional to join our team as AVP, Customer Onboarding & Servicing, Business Banking

Principal responsibilities

• Provide timely management information (MI) reporting and operational support to referral parties, enabling data-driven decision-making and strengthening collaboration across stakeholders.
• Offer daily support to the team to ensure all requests and tasks are completed on time, meet expected quality standards, and remain aligned with HSBC’s values.
• Understand the customer’s context & objectives and provide relevant product information to meet their needs.
• Drive product penetration and customer retention by strengthening positive client relationships.
• Manage end-to-end onboarding for commercial customers, ensuring complete and accurate documentation, timely processing, and full compliance with the Bank’s AML/KYC standards and applicable regulatory requirements.•
• Manage and process company amendment requests for BB Mass, ensuring all updates are completed accurately and within agreed timelines.

Qualifications 

• University degree in Business Administration or related disciplines
• Proven years of work experience in providing high standard of customer service preferred
• Good communication and interpersonal skills
• Proficiency in both spoken and written English and Chinese
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
• The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.