Assistant Manager / Senior Officer (People Engagement)

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment and our people.

Location: Quarry Bay

Language: Chinese & English

Role overview

ISS Hong Kong is seeking an Assistant Manager, People Engagement to design and deliver staff engagement programmes, lead employer‑branding activities, manage our inclusive‑employment programme, and own employee digital‑experience platforms. The role requires hands‑on programme management, strong data‑analysis capability (Power BI, Excel, web design), and excellent bilingual communication (English/Chinese).

What you’ll do

• Engagement programmes: Lead the full cycle of the annual engagement survey — project planning, communications, launch management, stakeholder engagement across frontline to senior leaders, reporting, data interpretation, and follow up action planning.

• Employee experience: Oversee the Employee Experience Wheel and ERG led campaigns to strengthen the EVP, company values and social sustainability; manage logistics, communications and stakeholder alignment.

• Digital experience & platforms: Own digital onboarding/offboarding initiatives, UI/UX optimisation, platform content and adoption monitoring; provide technical support and continuous improvement for internal communication and employee experience platforms.

• Employer branding & communications: Lead corporate awards submissions, recruitment marketing, social content and employer website copy; produce high quality written and visual content in Chinese and English.

• Inclusive programme leadership: Lead the inclusive employment programme SHINE@ISS, including planning, promotion, stakeholder engagement (NGOs, the Labour Department, internal teams), media involvement and ongoing programme development.

Key qualifications

• Education: Bachelor’s degree in human resources, Business Administration, or related discipline.

• Technical skills: Strong proficiency in Power BI, Excel, and web design for survey reporting, dashboards and insight generation.

• Communications: Excellent written and spoken Chinese and English; able to produce polished corporate communications.

• Digital & UX: Experience managing employee experience platforms; basic UI/UX awareness and user engagement strategies.

• Project management: Proven ability to lead multistage programmes and events independently.

• Content creation: Strong copywriting skills and basic visual/content design; graphic design a plus.

Personal skills you excel

• Experience engaging frontline employees and multigenerational workforces.

• Event management experience (small to large scale).

• Experience working in corporate HR/people engagement or related agency roles preferred.

• Experience collaborating with government departments, NGOs or community partners is an advantage.

• Strong stakeholder management, interpersonal skills, analytical mindset and creativity

Candidate with less experience will consider as Senior Officer position.

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.