積金易服務中心 Customer Service Executive (eMPF Counter) *歡迎轉職人士或應届畢業生*

Working hours: Mon-Fri 9am - 6pm & Sat 9am - 1pm (5.5 days / week)

Location: Tsuen Wan / Wan Chai / Tsim Sha Tsui (eMPF Service Centre)

To succeed in this role:

• Form 5 or above with customer service or service counter experience
• Familiar with mobile applications and webpage usage (i.e. online application forms and searching information on government websites)
• Good communication and presentation skills and frontline experience
• Patient and enjoy team play
• Familiar with checking customer profile with back-office system
• Fluent in English or Mandarin is a plus

Responsibilities:

• Provide counter service to walk-in and pre-booked customers at service centre
• Solve MPF related enquiries and complaints effectively
• Educate and promote digitalization (electronic way of MPF account management) with tablet and kiosk to the public
• Perform services according to company rules and relevant regulatory requirements

We offer:

• 14 days AL
• Birthday Leave
• 17 days Public Holidays
• Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
• MPF / ORSO contribution
• Discretionary Bonus
• Scholarship for further studies
• Life insurance and medical benefits
• Family health benefits
• Dental benefits
• Staff discount
• Free access to the company's amenities