Housekeeping Coordinator 房務協調員 ($22K)

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities 職責

• Ensures forwarding and receiving of all information pertaining to the department to maintain set standards and achieve guest satisfaction
  確保部門所有相關資訊的傳遞與接收，以維持既定標準並達致賓客滿意
• Receives, records, and distributes various reports, as well as transmits guest requests accurately
  接收、記錄及分發各類報告，並準確傳達賓客要求
• Responsible for entering accurate room status into the system daily and investigating discrepancies
  負責每日準確輸入房間狀態至系統，並調查差異
• Maintains and updates administrative data
  更新及確保行政資料準確
• Maintains working area and equipment in a proper state of cleanliness and repair
  保持工作區域及設備的清潔與良好狀態
• Reports guest complaints to the Executive Housekeeper or delegate immediately
  立即向客房部行政主管或其代表匯報賓客投訴
• Complies with hotel health, safety, and hygiene policies and adheres to personnel grooming and hygiene standards
  遵守酒店健康、安全及衛生政策，並符合員工儀容及衛生標準
• Maintain accurate records of lost & found items
  準確記錄失物認領的物品
• Monitor housekeeping supplies and assist in inventory control
  監察客房部用品並協助庫存管理
• Ensure proper documentation and filing of all housekeeping records
  確保所有客房部文件妥善存檔
• Is multi-skilled in other areas of Housekeeping
  具備客房部其他範疇的多項技能
• Adheres to Housekeeping standards and procedures
  遵守客房部標準及程序
• Performs other duties as assigned
  執行其他指派工作

Qualifications 資格

• Diploma or above in Hospitality Management will be an advantage
  持有酒店管理文憑或以上學歷者優先
• Self-motivated, detail-oriented with strong interpersonal and communications skills
  具主動性、注重細節，並具備良好人際及溝通技巧
• Able to perform administrative tasks and knowledge of MS Office applications
  能夠處理行政工作，熟悉 MS Office 應用程式
• ​​​​​​​Good command of spoken and written English and Chinese
  良好的中英文書寫及口語能力
• Hard-working and willing to take responsibilities and initiative
  ​​​​​​​勤奮、願意承擔責任及主動性