Operations Manager/Assistant Operations Manager (Spa Sales & Operations)

We are looking for a Sales & Operations Manager to lead the daily operations of our Spa in Hong Kong. This role is responsible for driving sales performance, ensuring smooth operational workflows, and managing a team that delivers excellent customer experiences.

Key Responsibilities

• Oversee daily operations across beauty centre and retail locations to ensuring brand standards
• Drive sales performance through consultative selling and team coaching
• Lead and develop frontline staff and good team management
• Manage scheduling, performance tracking, and reduce staff turnover
• Optimise customer journey from consultation to treatment
• Inventory management, procurement, and supplier management
• Deliver ongoing training on sales techniques and customer service
• Responsible for managing operation efficiency, and good knowledge of POS
• KPIs tracking based on sales conversion, retention, utilisation, productivity

Requirements

• 4+ years multi-site retail/operations management in luxury beauty or beauty centre
• Strong commercial acumen and people leadership skills
• Familiar with MS office
• Fluent Cantonese and English (written/spoken); Mandarin advantage 

We offer an attractive remuneration to the successful candidates.  Interested parties please send your application letter, resume, expected salary and availability by clicking the Apply Now button below or whatsapp to +852 9257 2278  (wa.me/85292572278)

* Data collected will be used for recruitment purpose only. It may be transferred to other companies of the Group to see if suitable vacancies arise. Applicants not contacted within 6 weeks may consider their application unsuccessful. The information will be destroyed.