Client Implementation Manager, Global Trade Solutions - Hang Seng Bank (HK)

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Commercial Banking – Global Trade Solutions

Hang Seng’s Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services.  As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
We are looking for high calibre professionals to join our team as Client Implementation Manager.

Principal responsibilities

• Manage the end-to-end client implementation progress and provide positive and professional on-boarding experience for new to bank or new to trade clients.
• Interact with client in negotiations, pitches and post-sales activities which involves complex implementation and integration approaches.  
• Provide expert technical and subject matter expertise for the implement of complex Trade Solutions and execution of a high-quality services to clients to meet evolving client requirements and expectations.
• Ensure GTS product offerings meet customer needs and expectation and drive the commercialization of trade finance propositions.
• Ensure Credit/Risk recommendations, KYC (Know Your Customer) Procedures and other Procedures Guidelines/Manuals are implemented and adhered to.

Requirements

• University degree in Business Administration, Finance or related subject areas;
• Proven experience in project, proposition management or commercial lending, preferably in trade finance;
• Sound knowledge of technologies applied in corporate digital sector;
• Strong attentiveness to detail, with ability to work independently and under pressure;
• Strong interpersonal, communication, negotiation and analytical abilities;
• Strong problem solving and judgmental skills;
• Great sense of ownership and servicing mindset;
• Possessing an intermediate level of trade finance knowledge is preferred;
• Proficiency in both English and Chinese, fluency in Putonghua an advantage.
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage