Channel Sales Officer (Mortgage) - Hang Seng Bank (HK)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Distribution - Mortgage Relationship Management RBW

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams.  Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales, e-channels and customer hotlines.

Should you join our Mortgage Relation Management, you will work closely with our professional, innovative and committed staff to develop and enhance mortgage loan products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.

We are currently seeking a high calibre professional to join our department as Channel Sales Officer, reporting to Channel Sales Manager.

Principal responsibilities

• Acquire and promote mortgage loan business including mortgage loans and secured overdraft products through the Bank’s direct banking business channels, including e-channel and phone banking channel
• Assist in providing mortgage fulfilment service to branches
• Work closely with various functional departments, including credit control and mortgage operations to ensure mortgage applications are approved and completed according to the relevant credit and risks control policies
• Participate in the selling and promoting of mortgage and secured loans products, as well as cross-selling other financial products and services to our customers through the Bank’s distribution channels

Requirements

• University degree in Business Administration / Finance or a related discipline
• Pass in the Insurance Intermediaries Qualifying Examinations (Paper 1, 2 and 3)
• Minimum of one year’s retail banking experience
• Strong sales and service orientation, with outgoing personality and good communication skills
• Proficiency in both English and Chinese, with proficiency in Putonghua an advantage 
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Have an aptitude for the Bank’s credit, risk and customer on-boarding policies
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.