Senior Guest Services Supervisor / Guest Services Supervisor

Roles and Responsibilities:

• Responsible for various front office duties, including on-day room sales and night audit management;
• Act as a shift leader of front desk and duty manager of the hotel.
• Supervise and ensure that frontline staff provide guests with exceptional service and engage guests in delightful conversations;
• Achieve high level of guest satisfaction by anticipating guests’ needs and providing prompt response;
• Carry out room inspection for VIP;
• Handle guests’ complaints and emergency situation in a professional manner;
• Provide on the job training to frontline staff;
• Ensure effective cross-departmental communication to achieve operational effectiveness; and
• Perform any ad hoc assignments as required.

Requirements:

• Diploma holder or above in Hospitality or Tourism Management or related disciplines is preferred;
• With 2-3 years experience in the role of Front Desk Supervisor / Senior Supervisor;
• Passionate about connecting with people and creating new guest experience; 
• Possession of good leadership, presentation and organizational skills;
• Mature, pleasant, detail-minded, customer-oriented with excellent interpersonal skills;
• Good communication skills and high level of proficiency in both English and Chinese;
• Candidate with less experience will be considered for the role of Guest Services Supervisor.