Assistant Manager – One Duck Lane 助理經理–尚萃軒

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities 職責

• Under the direction of the F&B Operations Manager, the Service Associate is responsible for mis-en-place, service, cashiering and maximization of guest satisfaction in the outlets 在餐飲營運經理的指導下，負責準備工作、服務、收銀以及在餐廳中提升顧客滿意度
• Manage team schedules and ensure manning meet service demands 管理團隊排班，確保人力資源滿足服務需求
• Train and mentor associates on Chinese dining experiences and service 培訓和指導員工有關中餐用餐體驗和服務
• Handle customer complaints and feedback professionally 專業處理顧客投訴和反饋
• Collaborate with kitchen associates to ensure timely service and quality 與廚房團隊合作，確保及時服務和品質
• Monitor service standards and implement improvements as needed 監控服務標準，並根據需要實施改進
• Prepare reports on team performance and service metrics 準備團隊表現和服務指標的報告
• Practice economy of food, beverage, paper suppliers, electricity and water (practice recycling whenever possible) 節約食品、飲料、紙品、電力和水資源 (盡可能進行回收利用)
• Check inventory in sections appointed for daily requisition 檢查餐廳的庫存以進行每日訂貨
• Perform any duties assigned by the Management Team deemed necessary 執行管理團隊認為必要的任何職責

Qualifications 資格

• Strong leadership and communication skills 領導能力和溝通技巧強
• Ability to multitask and prioritize effectively 能夠有效地處理多個任務和優先排序
• Proficiency in both spoken and written English and Chinese 精通英語和中文的口語和書寫
• Excellent problem-solving skills with a focus on culinary excellence 優秀的問題解決能力, 專注於烹飪卓越
• Able to work independently 能夠獨立工作
• Pleasant, service-oriented and outgoing personality 友善、服務導向且外向的個性
• Able to work under pressure, in a dynamic and fast-paced environment 能在高壓和節奏快的環境中工作
• Proficient in MS Office applications 精通MS Office應用程式