Assistant Chief Concierge

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. Apply Now. #RWHKGRocks

Essential duties and responsibilities

• Possess a high degree of familiarity in connection with hotel services and facilities, tours, transportation and restaurant recommendations
• Experienced in leading the concierge team in delivering exceptional concierge services, bell services, airport services and driveway services.
• Handle any guest problems or complaints in an understanding and hospitable manner. Ensure they are resolved and followed through.
• Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the establishment
• Be responsive to associates needs and problems; be firm, fair and consistent in dealing with challenges.
• Continuously strive for new thoughts and ideas to improve and strengthen the Concierge team, up-date standard operating procedures and implement them.
• At all times strive to represent Rosewood Hong Kong in most professional, courteous and efficient manner.

Requirements

• Degree or Higher Diploma in Hospitality or Tourism management is an advantage
• Minimum 4-5 years’ relevant working experience in a sizeable luxury hotel, with at least 2 years in similar capacity
• Proficiency in English, Putonghua and Cantonese is essential
• Proven managerial abilities in people management, strategic planning and problem solving
• High standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills