Shift Supervisor - Information Technology

Responsibilities

• Monitor the process of IT Operations
• Support Incident Management
• Perform physical security control of the data centres
• Ensure subordinates to comply with the rules & regulated requirements of governing authorities 
• Observe and analyze ongoing operations, identify problems and provide improvement suggestion
• Monitor and maintain service quality of the IT Operations & ensure they have strictly followed the standard operating procedure
• Assist Senior Shift Supervisor to improve the skills of staff 
• Perform any other duties as directed by supervisor 
• Comply with all applicable regulations, rules, codes, guidelines and standards set by regulators and the Bank, and carry out duties with high integrity; and
• Adhere to all established risk control guidelines, procedures and measures to identify, assess, report, mitigate and monitor the risks involved in the day-to-day work

Requirements

• 24-hour rotational shift duty required (including Sunday and public holidays)
• HKCEE/HKDSE with 5 subjects, including Chinese, English and Mathematics at Level2/Attained/Grade E or equivalent / above; OR
• Preferably over 5 years’ of related IT experience covering the following:
• At least 3 years in supervisory position
• Experience in UNIX, Windows 
• Knowledge in IBM z/OS and z/OS utilities
• Knowledge in Job Scheduling tool 
• Solid knowledge & experience in maintaining scalable & mission critical IT infrastructure with network, storage, high availability & resilience
• Solid experience in managing a 7x24 support team 
• Holder of ITIL foundation certification is an advantage 
• Proficient in spoken & written English 
• Good command in Cantonese, Putonghua is an advantage