Senior Officer / Assistant Manager, Retail FX Product

Responsibilities:

• Product Development: Assist and develop the bank’s FX and general banking services (including Account Opening, FX, Deposit etc.).

• Product Operations & Support: Support basic data analysis initiatives for product performance monitoring and structural optimization. Monitor OKRs (deposit volume, FX transaction growth, active users, etc) and refine tactics to achieve departmental targets.

• Market Intelligence & Customer Insights: Participate in customer feedback collection and analysis across various demographic segments. Support the development of customer profiling and segmentation frameworks.

• Cross-Functional Collaboration: Support the execution of retail banking marketing campaigns and promotional activities. Assist in preparing training materials and coordinating departmental learning sessions. Facilitate communication with front-line staff and other business units

• Project Coordination: Handle assigned ad-hoc tasks and special projects from management. Support project documentation, tracking, and reporting processes.

Requirements:

• Academic Background: Bachelor's degree in Business Administration, Finance, Economics, Marketing, Statistics, or related disciplines from a recognised institution.

• Experience Level: 2 years of solid experience in Retail Banking business in Hong Kong, preferably with exposure on FX products.

• Language Proficiency: Fluent in English with strong written and verbal communication skills. Proficiency in Cantonese and/or Mandarin is highly advantageous.

• Technical Skills: Working knowledge of Microsoft Office applications (Excel, PowerPoint, Word).

Key Competencies:

• Learning Agility: Demonstrates intellectual curiosity and rapid knowledge acquisition capability.

• Proactive Mindset: Takes initiative, shows accountability, and delivers quality work.

• Collaborative Spirit: Works effectively in team environments and builds positive working relationships.

• Adaptability: Adjusts quickly to changing priorities and operational requirements.