Technology Experience Officer (Information Technology)

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. Apply Now. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Be the first line of support for hotel guests and associates with their IT requirements.
• Supports the Director of IT, as and when required, to ensure the Hotel is technologically advanced and efficient with all matters relating to hospitality information technology. 
• Proactively support hotel guests with any IT related issues within the guest rooms, function rooms or public areas within the hotel.
• Proactively support hotel associates with any IT related issues within their role and/or department.
• Providing the above end users with the first line support on all software and hardware installed at the hotels.

REQUIREMENTS

• HKCEE/HKDSE or above, Certificate/Diploma or equivalent in Information Technology is preferred.
• Minimum 1 year of working experience in a sizeable luxury hotel
• Fluent in written and spoken English and Chinese
• High standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills
• Experience in Windows & basic hardware/software support.
• Knowledge in mobile devices is highly preferred.
• Well-versed with MS Office application