Remittance Officer / Manager

• Process and input outward remittance applications from different submission channels, included by not limited to: ebank, branches, WFI/OneCapture, other internal departments, intermediate payment from corresponding banks, including instructions from OCBC Macau.

• Handle input of Inward Remittance transactions via Inward Remittance System (IRS) for credit payments and intermediate payments

• Handle inward and outward clean bills collection

• Handle account posting under Deposit Teller System

• Handle time-deposit instructions.

• Receive remittance applications and funds settlements (for charges) from customers / Relationship Managers for remittance services and obtain exchange rate (with due from reference) from Treasury Division.

• Ensure the Rate Book and Due From have been used up properly at day end.

• Verify the identification and perform encashment over the counter to presenters of Foreign Bank drafts if any.

• Handling of Violation Detection transactions at AML (included false hit release) and follow-up any suspicious items including Money-Laundering and Sanctioned / High Risk Countries activities with AML/CFT Compliance Officer.

• Perform Charges Claim upon receipt of the claim and from the Paying / Correspondent Banks.

• Handling investigation and irregular remittance items including follow up with other units / customers / relevant external parties on instruction disposal decision.

• Prepare daily / monthly reports for management review and filing of daily transaction and day end reports.

• Distribute the Circulars/Broadcasts received from HKICL, HKMA and SWIFT to other departments.

• Transaction records/documents filing and arrange to the godown for off-site retention as scheduled.

• Participant and support on requirement collection and system testing for initiative on payment business.

• Client Servicing
  • Provide prompt and courteous response to customers’ inquiries and complaints over counter/phone with positive problem-solving capabilities.
  • Handling enquiries from customers on remittance services
  • Perform Balance Inquiry and print savings passbook for OCHK customers if necessary.

Requirements

• Typing and communication skill. Familiar with Remittance operational procedures, bank policies for manager role

• Hardworking

• Proficiency in both English and Mandarin

• Capable to work under pressure

• At least 1 year’s banking experience

• 3 years banking experience in remittance for manager role